If you buy something from one of the vendors listed on Pazar3.mk, you have the right to return your purchase for at least a minimum of 14 days from the date you received the product. The seller will provide you with a full refund, including the amount you paid for shipping to have the item delivered to you. You are, however, responsible for the shipping costs to return the goods to the seller.
On the website, you should easily be able to find the name and address of the seller, an accurate description of the product and price, official terms of payment, methods of delivery, and clear information regarding the return policy.
After you place your order, the seller must send the same information in a written letter or email message. If the company does not provide you with this information, the return policy is extended for one year from the date you received the product.
There are a few items that are not covered by the return policy offered through the e-shops. These exceptions include sealed audio or video recordings and computer software where the seal has been broken, newspapers and magazines, and perishable items, which due to their nature cannot be returned (such as food).
Goods which are manufactured or significantly altered as per your request, such as items which are personalized, can be exempt from the e-shop’s return policy if specified by the seller before the transaction is finalized.
In order to be eligible for an e-shop’s return policy, goods must be kept substantially unaltered, which means that in most cases you can open the package and carefully examine and test the goods. You have the right to take the actions that are necessary to properly examine the goods, even if it leads to a reduction in value.
There are a lot of inaccuracies and misconceptions regarding the return policy, and like always, knowledge prior to purchase is the best way to prevent any problems after the sale. Besides the things already mentioned, here are some other common but erroneous misnomers:
If the return policy or any other specifics of the transaction are of great importance to you, contact the store prior to making a purchase in order to obtain detailed and accurate information. Make sure all agreements are documented by email in order to prevent a potential dispute later on.